Shipping policy
SHIPPING POLICY
Effective Date: September 12, 2026
MAISON DE VANE
is operated by MSJDESIGNERLLC, a sole proprietorship.
We carefully process and prepare each order before it is shipped. Shipping times and costs vary depending on the destination, shipping method selected, product availability, and the customer's location.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days, Monday through Friday, excluding holidays.
Orders containing made-to-order, customized, or specially sourced items may require additional processing time. If additional time is required, customers will be notified when applicable.
2. UNITED STATES SHIPPING
Standard U.S. delivery is generally estimated at 5–8 business days after the order has been processed.
Estimated total delivery time is approximately 7–10 business days from the date the order is placed.
Available shipping options and applicable shipping charges will be displayed at checkout.
3. INTERNATIONAL SHIPPING
MAISON ÉVORA ships to eligible international destinations.
Estimated international delivery times after processing are generally:
Canada & Mexico: 7–14 business days
Europe: 10–21 business days
United Kingdom: 10–21 business days
Asia and Middle East: 14–28 business days
Other international destinations: 14–28 business days
International delivery times are estimates and may vary depending on customs processing, local postal services, carrier delays, holidays, and other circumstances outside our control.
4. SHIPPING COSTS
Shipping charges are calculated and displayed at checkout based on the destination, shipping method, order details, and applicable shipping rates.
Customers are responsible for reviewing the shipping charge displayed at checkout before completing an order.
5. CUSTOMS, DUTIES, AND TAXES
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not necessarily included in the product price or shipping charge and may be collected by the carrier or customs authority upon delivery.
MAISON ÉVORA is not responsible for delays caused by customs.
6. TRACKING
When tracking information is available, it will be provided to the customer through the contact information supplied with the order.
Tracking information may take some time to become active after the carrier receives the shipment.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided, the customer may be responsible for additional shipping costs associated with reshipping the order.
8. DELIVERY DELAYS
Delivery dates are estimates and are not guaranteed.
MAISON ÉVORA is not responsible for delays caused by shipping carriers, severe weather, natural disasters, customs, government actions, holidays, incorrect addresses, or other circumstances beyond our reasonable control.
9. LOST, STOLEN, OR DAMAGED PACKAGES
If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, and the carrier.
Customers should contact us as soon as possible if an order is lost or arrives damaged so that we can assist with the appropriate next steps.
10. CONTACT
For shipping questions, please contact:
MAISON ÉVORA
Operated by MSJDESIGNERLLC
Email: msjdesignerllc@gmail.com
Phone: 551-815-5700