Refund policy
REFUND & RETURN POLICY
Effective Date: September 12, 2026
MAISON DE VANE
is operated by MSJDESIGNERLLC, a sole proprietorship.
1. RETURN WINDOW
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be:
• Unworn and unused
• In its original condition
• Free from stains, odors, damage, or signs of wear
• Returned with original tags and packaging, when applicable
Items that do not meet these requirements may not be eligible for a refund.
2. NON-RETURNABLE ITEMS
Certain items may be non-returnable for hygiene, customization, or other applicable reasons.
Customized, personalized, made-to-order, or final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect.
3. HOW TO REQUEST A RETURN
To request a return, contact us at:
Please include your order number and the reason for the return.
Do not send merchandise back before receiving return instructions from MAISON ÉVORA.
4. RETURN SHIPPING
Unless an item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with details and supporting photographs when requested.
5. REFUNDS
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on the customer's bank or payment provider.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
6. DAMAGED OR INCORRECT ORDERS
Please contact us promptly if you receive an item that is damaged, defective, or different from what you ordered.
We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, or refund.
7. EXCHANGES
If an exchange is available for the item purchased, please contact us at:
Availability of exchanges depends on product availability.
8. CANCELLATIONS
Order cancellation requests should be submitted as soon as possible after placing an order.
Because some products may be processed, sourced, customized, or prepared specifically for an order, cancellation may not be possible once processing has begun.
9. CONTACT INFORMATION
MAISON DE VANE
Operated by MSJDESIGNERLLC
Email:
Phone: 551-815-5700